Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your experience, ensure security, and provide personalised services. We are committed to transparency regarding data collection practices and comply with applicable Indian data protection regulations, including the Information Technology Act, 2000, and the Information Technology Rules, 2011.
1. Definition and Purpose of Cookies
Cookies are small text files stored on your device when you visit our website or mobile application. These files contain information about your browsing activities, preferences, and login credentials. They serve multiple purposes including maintaining your session, remembering your preferences, analysing user behaviour, and delivering targeted marketing content. When you access our gaming platform, cookies are automatically placed on your device to facilitate seamless navigation and provide a personalised gaming experience. Understanding how cookies work helps you make informed decisions about your privacy and data sharing preferences on our platform.
2. Types of Cookies We Use
Our platform utilises several categories of cookies, each serving distinct functions to improve your experience. The following table provides comprehensive information about cookie types, their purposes, and duration:
| Cookie Type | Purpose | Duration | Essential |
|---|---|---|---|
| Session Cookies | Maintain user authentication, track active gaming sessions, and ensure secure transactions | Expires when session ends or browser closes | Yes |
| Persistent Cookies | Remember login information, language preferences, and account settings across visits | Up to 12 months | No |
| Analytics Cookies | Track website usage, user behaviour patterns, page performance, and traffic sources | Up to 24 months | No |
| Functional Cookies | Enable advanced features, customisation options, and gaming preferences | Up to 6 months | No |
| Marketing Cookies | Deliver personalised advertisements, track conversion rates, and measure campaign effectiveness | Up to 24 months | No |
| Security Cookies | Detect fraudulent activities, prevent unauthorised access, and protect against cyber threats | Up to 12 months | Yes |
3. Essential and Non-Essential Cookies
Our platform distinguishes between essential cookies required for basic functionality and non-essential cookies that enhance user experience. Essential cookies include those necessary for secure login, payment processing, fraud prevention, and legal compliance. These cookies must remain enabled for our platform to function properly. Non-essential cookies encompass analytics, marketing, and preference cookies that improve personalisation and advertising relevance. When you first visit our platform, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies while maintaining access to core services. You can modify your cookie preferences at any time through your account settings or by clearing your browser cookies and revisiting our privacy centre.
4. Third-Party Cookies and Analytics
We employ third-party service providers including Google Analytics, payment processors, and advertising networks that place their own cookies on your device. These partners collect data to analyse user behaviour, track conversions, and serve personalised advertisements across the internet. Third-party analytics cookies help us understand how visitors interact with our platform, which pages are most popular, and where improvements are needed. Marketing partners use cookies to create audience segments and deliver targeted gaming promotions relevant to your interests. While we carefully select third-party partners compliant with data protection standards, you can control third-party cookies through your browser settings. Our third-party partners are contractually obligated to process personal data in accordance with applicable laws and our data protection standards.
5. Cookie Consent and User Control
Upon initial visit to our platform, you will receive a comprehensive cookie consent banner explaining cookie usage and your rights. You have complete control over cookie preferences and may accept all cookies, reject non-essential cookies, or customise your selections. Consent is stored as a cookie itself, allowing us to remember your preferences across future visits. You can modify your choices at any time by accessing the cookie settings through our footer link or account preferences. Withdrawing consent does not affect data processed before withdrawal. For users in India, we ensure compliance with Information Technology Rules, 2011, requiring explicit consent for non-essential data collection. If you disable essential cookies, certain platform features including account access, payment processing, and security protections may not function properly.
6. Managing Cookies in Your Browser
Most web browsers allow you to control cookies through built-in settings. Here are instructions for managing cookies in popular browsers:
- Google Chrome: Click the menu icon, select Settings, navigate to Privacy and Security, then Site Settings and Cookies and site data. You can block all cookies, delete existing cookies, or manage exceptions for specific websites.
- Mozilla Firefox: Click the menu button, select Preferences, go to Privacy and Security section, and manage cookie settings under Cookies and Site Data. You can choose to accept all cookies, reject all, or accept only from sites you visit.
- Apple Safari: Open Safari, click Safari in the menu bar, select Preferences, go to Privacy tab, and configure cookie settings. Options include never allowing cookies, allowing only from websites you visit, or accepting all cookies.
- Microsoft Edge: Click the menu icon, select Settings, navigate to Privacy and Security, then Cookies and site permissions. You can adjust cookie settings and manage exceptions for specific websites.
- Opera Browser: Click the menu icon, select Settings, go to Privacy and Security, and manage cookies under Cookies and other site data. You can block cookies globally or create exceptions for trusted websites.
7. Impact of Disabling Cookies
While you have the right to disable cookies, doing so may significantly impact your experience on our gaming platform. Disabling essential cookies will prevent you from logging into your account, completing deposits and withdrawals, and accessing gaming services. You may experience reduced personalisation, repeated requests for preferences, slower page load times, and inability to save your gaming history. Marketing cookies disabled means you will receive less targeted promotions, though you may still see generic advertisements. Analytics cookies disabled prevents us from understanding user behaviour patterns needed to improve platform functionality and user experience. We strongly recommend maintaining at least essential and security cookies enabled to ensure secure and functional access to our platform. If you choose to disable all cookies, you will need to re-enable them or clear your cookie restrictions to fully use our gaming services.
8. Cookies and Responsible Gaming
Our platform uses cookies to support responsible gaming initiatives and player protection measures. Cookies help us monitor account activity patterns, detect potential problem gambling behaviours, and enforce self-exclusion requests. When you set deposit limits, time-out periods, or self-exclusion preferences, these settings are stored and enforced through cookies and backend systems. Analytics cookies help us identify players showing signs of excessive gaming and enable us to trigger responsible gaming reminders and support resources. Security cookies monitor for account takeover attempts and suspicious activities that could indicate fraudulent access. By maintaining cookies enabled, you enable our responsible gaming safeguards designed to protect your wellbeing. If you disable security or analytics cookies, we may have reduced ability to monitor your account and provide timely interventions if problem gambling patterns are detected.
9. Legal Basis and Compliance
Our cookie usage is based on legitimate business interests, contractual necessity, and explicit user consent where required. In India, our practices comply with the Information Technology Act, 2000, and Information Technology Rules, 2011, which establish requirements for transparency in data collection and use. We process personal data obtained through cookies only for purposes disclosed in this policy and our Privacy Policy. Essential cookies are necessary for contract performance and legal compliance regarding anti-money laundering and know-your-customer regulations. Analytics and marketing cookies rely on your explicit consent obtained through our cookie banner. We maintain detailed records of cookie usage and consent decisions and make these available to users upon request. Our cookie practices undergo regular compliance audits to ensure adherence to applicable Indian and international data protection standards.
10. Updates to Cookie Policy and Your Rights
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our cookie practices. Updates will be posted on this page with a revised date, and material changes will be communicated to users via email or prominent platform notifications. Your continued use of our platform following policy updates constitutes acceptance of the revised terms. You have the right to request information about cookies stored on your device, the purposes for which they are used, and details about our third-party partners. You can exercise your rights by submitting a formal request through our support channels or data subject request form. You have the right to withdraw consent for non-essential cookies at any time without affecting the lawfulness of processing based on prior consent. If you have concerns about our cookie practices or believe we are not complying with applicable data protection laws, you may lodge a complaint with the appropriate regulatory authorities in India or contact us directly for resolution.